RETURN POLICIES
RETURN POLICIES
Santa Luthia is particularly attentive to the needs and expectations of its customers. We hope you are always satisfied with your purchases on SantaLuthia.com, but if you change your mind here we will explain what you can do to return an item.
RIGHT OF RETURN
If you are a consumer, you can exercise the right of withdrawal, i.e. decide to return the item to the seller without giving any reason, within 14 calendar days of delivery (or delivery of the last item, in the case of separate deliveries).
The right of withdrawal may be exercised in relation to any product purchased on SantaLuthia.com, with the exception of:
articles made to the consumer's specifications or clearly personalised or which are liable to deteriorate or expire rapidly,
sealed articles which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods,
supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations in the market which cannot be controlled by Santa Luthia,
goods and beverages supplied with periodic delivery services (e.g. subscriptions for fixed deliveries of the same products at home).
TO EXERCISE THE RIGHT OF RETURN
You will need to send us a termination letter by e-mail to the following address: info@santaluthia.com.
Example of a termination and return form
Addressed to Santa Luthia Srl.
We hereby notify the termination of (my/our) contract of sale for the following (goods/services): ____ Ordered on the ____ and received on the ____, by Name of consumer(s), Address of consumer(s), Date and Signature.
From the day you give notice of your termination, you have 14 days to return the products.
REIMBURSEMENT IN CASE OF RETURN
If you purchase as a "consumer" and request the return of the product within 14 days of delivery, you will be refunded the price paid for the item. The costs of gift wrapping and other services associated with your order will not be reimbursed in the event of return.
If the returned items show damage or signs of wear resulting from handling not necessary to establish the nature, characteristics and operation of the same, Santa Luthia may retain from the refund an amount corresponding to their decrease in value.
Please note that in case of a return, the costs for returning the item (e.g. shipping and packaging) will be borne by you.
TIMING OF REIMBURSEMENT
The refund of the price of the item for which the termination and returning has been exercised is made within 14 days of receipt of your notice of termination. Santa Luthia may retain the refund until you receive the item or until you provide evidence that you have returned it, depending on what situation occurs first.
If you need further assistance, please contact us.